Ordering and Delivery

We welcome you to browse our store and add items to your Shopping Basket. Once you have finished shopping, follow the steps and you will be directed to our Shipping and Checkout pages.

1. Bank Transfer
2. Cheque or Money Order
3. Credit Card (VISA or Mastercard)
4. PayPal

NB: PayPal or Credit card are the accepted payment options available to International customers.

Once you have finished shopping, you can choose which option you would prefer.

PayPal is internationally recognised as a leader in secure online debit or credit payments. A PayPal account is NOT required to make a payment. If you choose to pay with a credit card, the payment will be processed through PayPal’s secure payment gateway. Here at Fairy Blossom and Friends we do not view or store customer’s credit card details. To find out more about PayPal, visit www.paypal.com.au

We use Australia Post to ship all domestic orders. You will be asked to choose a shipping option during the Shipping and Checkout process. These options are summarised below. Orders are shipped from Melbourne.

	Regular Post	Registered Post	Express Post
Delivery Times	2-5 business days, depending on location	2-5 business days, depending on location	If within Express Post network, 1-2 business days, depending on location. Other areas, fastest time possible.
Tracking	No	Yes	Yes

The shipping cost is determined by the total weight of your parcel and matched against current Australia Post postage rates. At the bottom of your Shopping Basket summary, accurate shipping costs will be displayed.

Once we receive your order with payment, it will leave our warehouse within 3 business days. As soon as your order has been sent we will be in touch by email to let you know your parcel is on the way. Just a note for customers wishing to pay by personal cheque. Orders will be sent after the cheque has cleared which sometimes can take a further 5 business days after we receive the cheque.

We offer an Express Post service for orders that need to be received quickly. This service can be selected on the Shipping page during Checkout. To ensure your order is dispatched as quickly as possible, we also suggest that you contact us directly on 0418 187 794 or email andrea@fairyblossom.com.au once you have completed checkout. This will bring further attention to your urgent delivery request.

Yes, we have helped many international customers and welcome you too ! The quickest and easiest way to pay is via PayPal using your VISA or Mastercard or your PayPal balance.

We use Australia Post to ship all international orders. International customers will be asked to choose a shipping option during the Shipping and Checkout process. These options are summarised below:

	Air Mail	Registered Air Mail	Express Post International
Delivery Time	Up to 2 weeks	3-10 business days to capital cities	3-7 business days to capital cities
Tracking	No	Yes	Yes
Maximum Weight	20kg	20kg	20kg

• Items leaving our warehouse are inspected for quality and we make every effort to ensure each item is free from damage before being carefully packaged by us.
• If you receive a product that appears to have been ‘Damaged in Transit’ (ie: damaged in transit from us to you) you should:
  1. refuse to accept delivery of the product
  2. direct the courier to ‘Return goods to sender’
  3. notify us immediately at orders@fairyblossom.com.au
• Items may be returned for a refund or exchange within 7 days from invoice date to:
  Fairy Blossom and Friends
  PO Box 4083
  Croydon Hills VIC 3136
  Australia.
• To assist with prompt processing, please include a copy of your invoice with your return.
• All returning goods must be packaged adequately by the customer.
• All costs incurred in returning the goods to Fairy Blossom and Friends are the customer's responsibility.
• We do not refund goods that were chosen incorrectly (some exceptions may apply).
• A returned good does not automatically guarantee replacement or refund. When returns are received we assess each on a case by case basis and you will be promptly notified of our decision. Items qualified for return will be replaced or refunded.
• If a replacement item is out of stock, we will offer a similar item or a refund given for the value of that item.